We ship to the vast majority of the world through Royal Mail and DHL shipping services but see below for countries we do not currently ship to:
Russia, Bonaire, Sint Eustatius and Saba, South Sudan
Please note – if you are outside the UK and US, and your country has customs import limits for purchases sent from outside your country, you may be required to pay import duty fees when your item arrives. Please research this before ordering, as we are unable to calculate them, or charge for them in advance, as part of the order
*Due to a significant increase in orders, and a reduction in staff due to COVID-19, we are experiencing delays in our warehouse with orders processing. Please bear with us but if you cannot wait for your order and would like to cancel, please contact us as firstname.lastname@example.org*
Standard shipping within the UK costs absolutely nothing to our customers. We also offer faster UK postage options for when you can’t wait to get your hands on your purchase (or have forgotten a birthday and need your order in double quick time….)
We aim to dispatch all orders within 1 - 3 working day (Please allow a little more time during busy periods) and an estimate of delivery times and cost are detailed below:
Shipping Services in the UK
Standard UK delivery (3-5 working days) - Free with all UK orders
DHL Domestic Express UK (1-2 working days, order by 1pm GMT for same day dispatch) - £5
Special Delivery UK (guaranteed next working day after dispatch) - £9
International shipping services
International delivery (5-15 working days) from £3.50 (calculated at checkout)
International DHL Express (1-3 working days for Europe & USA) from £9.50 (calculated at checkout)
European DHL Economy (2-5 working days) from £12 (calculated at checkout)
International DHL Express (5-10 working days for rest of world) from £20 (calculated at checkout)
Please note – if you are outside the UK, and your country has customs import limits for purchases sent from outside your country, you may be required to pay import duty fees when your item arrives. Please research this before ordering, as we are unable to calculate them, or charge for them in advance, as part of the order.
The best place to check for due dates is on the product page on our website, we will update due dates as soon as we know of any change. Supplier dates are rarely set in stone so we will be as upfront and honest with you about any changes.
If we receive some stock but not enough to fulfill all pre-orders, we will dispatch on a first-come first-serve basis – and will send an email to everyone unlucky enough to not receive their item confirming the next delivery due date to make sure you are happy to continue with your order.
We do charge for pre-orders at the point of order, not dispatch – think of it as a pre-paid present to yourself!
Please note - if your order includes pre-order and non pre-order items, your order will be dispatched when the last item comes into stock.
If you do change your mind about a pre-order, just let us know by emailing us at email@example.com and we will refund your money.
We offer a convenient, tracked, returns process. Simply download a pre-paid address label here: https://www.royalmail.com/track-my-return/create/839 (UK only) and we will deduct an admin fee of £3 from your refund.
Outside the UK? Simple return your item to us and we will refund your order when we receive the item.
All returns must be in their original package otherwise we may reject the return.
Just make sure you pop your delivery note (or something showing your name and order number) in the parcel so we can get your refund to you as quickly as possible. We aim to process all returns within 3 working days of them arriving.
Ordered a size too big or too small? We offer a FREE exchange service (UK only). Simply return your item to us using by attaching a pre-paid, tracked returns label to your item here https://www.royalmail.com/track-my-return/create/839 - you can use the 'wrong size ordered' option if there isn't a suitable choice. Pop a note in the parcel giving full details of the item you want to exchange for. Once we receive the unwanted item we will dispatch the new size to you.
For Exchanges outside the UK, simply return your item to us providing details of the size you require on the delivery note and we will send your new item as soon as possible.
If you submitted an order but changed your mind? Just let us know by emailing us at firstname.lastname@example.org. As long as it hasn't been dispatched, we will do our upmost to meet your request.
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